7. Use agile ways of working
Make sure that the team can deliver quickly and adapt to meet users' needs.
Resource them flexibly.
Why it's important
Using agile, iterative, user-centred ways of working will help you get your service in front of real users as soon as possible. Then observing and analysing data on how they use it, and iterating the service based on what you've learned.
Because you're not specifying everything up front before you've developed an understanding of what users need, you will reduce the risk of delivering the wrong thing.
What you should do
Your team should be able to show that you:
- use agile ways of working, researching, learning and changing as you go
- make decisions with senior stakeholders that allow you to adapt and change
- make sure that the right people know what's happening at the right level of detail
- are resourced flexibly
NHS service manual
See also service standard point 8. Iterate and improve frequently.
Read more about this
- Let's fund teams, not projects (Defra digital blog, 2017)
- Talk to us on the service manual Slack channel or email the standards team at firstname.lastname@example.org.
Get in touch
If you’ve got a question about the NHS digital service manual or want to feedback, get in touch.
Updated: December 2019