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  • What all NHS services need to do about accessibility
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  • Product and delivery
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• Standards and technology
  • NHS service standard
  • About the NHS service standard
  • 1. Understand users and their needs in the context of health and care
  • 2. and 3. Work towards solving a whole problem and provide a joined up experience
  • 4. Make the service simple to use
  • 5. Make sure everyone can use the service
  • 6. Create a team that includes multidisciplinary skills and perspectives
  • 7. Use agile ways of working
  • 8. Iterate and improve frequently
  • 9. Respect and protect users’ confidentiality and privacy
  • 10. Define what success looks like and be open about how your service is performing
  • 11. Choose the right tools and technology
  • 12. Make new source code open
  • 13. Use and contribute to open standards, common components and patterns
  • 14. Operate a reliable service
  • 15. Support a culture of care
  • 16. Make your service clinically safe
  • 17. Make your service interoperable
  • Technology
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  • Patterns
    • Ask users for their NHS number
    • A to Z
    • Help users decide when and where to get care (care cards)
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• Content style guide
  • Standard for creating health content
  • How we write
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  • Inclusive content
    • Age
    • Disabilities and conditions
    • Ethnicity, religion and nationality
    • Sex, gender and sexuality
    • Skin symptoms
  • A to Z of NHS health writing
  • Health literacy
  • How to write good questions for forms
    • Understand the problem before you write your questions
    • Make sure you need each question
    • Consider the sensitivities around your questions
    • Use filter questions to route users
    • Get the questions into order
    • Think of the form as a conversation
    • Write the supporting content for your form
    • Test your questions
  • Numbers, measurements, dates and time
  • Formatting and punctuation
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• Community and contribution
  • Backlog of components and patterns
  • Contribution criteria
  • Propose a component or pattern
  • Develop a component or pattern
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Updated: March 2022