What's new

Find out what's happening with the service manual.

Latest updates

September 2021

Updates to the service manual in September 2021
Section Update
Content style guide

Updates to the section on ethnicity, religion and nationality on the Inclusive language page

New entries for "BAME", "Black or black", "BME", "ethnic minorities", "ethnicity", "race" and "White or white" in the A to Z of NHS health writing

Added note about "Black or black" and "White or white" to the section on capitalisation on the Formatting and punctuation page

New entry for "positive" in the A to Z of NHS health writing

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Latest blog posts

Posts by the service manual team and community.

Week 1: the latest from the NHS additional language support discovery

Catherine Reader, graduate product manager, publishes the 1st set of week notes about our discovery into the additional language support needs of people who struggle to read written English.

Encouraging a community to contribute to a design system

Co-authored by Henry Cookson (user research) and Tosin Balogun (interaction design), user centred design (UCD) trainees who worked on the service manual team.

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Latest show and tell

NHS digital service manual show and tell

We live-streamed the show and tell but the original video quality was not very good. This video has the presentation slides with the live audio.

The team talks about the redesign of the service manual, how to write good questions for forms, inclusive language, the beta service standard for health and the NHS Digital accessibility lab in Leeds. The NHS Leadership Academy also share a Wordpress theme based on the NHS.UK frontend library.

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