What's new

Find out what's happening with the service manual.

Latest updates

July 2021

Updates to the service manual in July 2021
Section Update
Across the service manual

Added a feedback survey - on Qualtrics website

NHS service standard

Added new paragraph on the page about the NHS service standard, under the heading "NHS services and the GOV.UK service standard"

Added new section in point 5: Make sure everyone can use the service to explain what we mean by inclusion and accessibility. Also added a reference to the 2018 accessibility regulations.

Clarified what we mean by "agile" in point 7. Use agile ways of working

Clarified what we mean by "iteration" for live teams in point 8. Iterate and improve frequently

Added information about privacy policies and data protection impact assessments (DPIAs) in point 9. Respect and protect users' confidentiality and privacy

Design system

Brought all guidance on captions together in the images component

Brought the images component example into line with the accessibility guidance on using alt-text for images in content

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Latest blog posts

Posts by the service manual team and community.

Encouraging a community to contribute to a design system

Co-authored by Henry Cookson (user research) and Tosin Balogun (interaction design), user centred design (UCD) trainees who worked on the service manual team.

10 ways the NHS digital service manual can help you

If you want to build easy-to-use digital health services that put people first, Adrian Smith explains why the NHS digital service manual is a great place to start

See all blog posts

Latest show and tell

NHS digital service manual show and tell

We live-streamed the show and tell but the original video quality was not very good. This video has the presentation slides with the live audio.

The team talks about the redesign of the service manual, how to write good questions for forms, inclusive language, the beta service standard for health and the NHS Digital accessibility lab in Leeds. The NHS Leadership Academy also share a Wordpress theme based on the NHS.UK frontend library.

See all show and tells