Find out what's happening with the service manual.
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Updates to the section on ethnicity, religion and nationality on the Inclusive language page
Added note about "Black or black" and "White or white" to the section on capitalisation on the Formatting and punctuation page
New entry for "positive" in the A to Z of NHS health writing
Latest blog posts
Posts by the service manual team and community.
Catherine Reader, graduate product manager, publishes the 1st set of week notes about our discovery into the additional language support needs of people who struggle to read written English.
Co-authored by Henry Cookson (user research) and Tosin Balogun (interaction design), user centred design (UCD) trainees who worked on the service manual team.
Latest show and tell
NHS digital service manual show and tell
We live-streamed the show and tell but the original video quality was not very good. This video has the presentation slides with the live audio.
The team talks about the redesign of the service manual, how to write good questions for forms, inclusive language, the beta service standard for health and the NHS Digital accessibility lab in Leeds. The NHS Leadership Academy also share a Wordpress theme based on the NHS.UK frontend library.