What's new

Find out what's happening with the service manual.

Latest updates

May 2022

Updates to the service manual in May 2022
Section Update
Content style guide

Added a new standard for creating health content, developed with NHS England

Made minor tweaks to the standard based on feedback after publication

Added a link to Hemingway Editor tool from the How we write page

Removed a broken link from the Numbers, measurements, dates and time page


Removed old blog posts from point 1 in the NHS service standard and added recent posts

Updated the service manual team page

Updated the site map

Removed the feedback survey from the home page, footer and several other pages

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Latest blog posts

Posts by the service manual team and community.

How a 20-year-old standard is still relevant today

Tero Väänänen says BS EN ISO 9241-210 remains a guiding star for human-centred design. It's the foundation to our own NHS service standard and the GOV.UK service standard.

A new role as Head of Design at NHSX

Kathryn Grace, Head of Design at NHSX (now part of the Transformation Directorate at NHS England), talks about leadership, design, a patient and carer's perspective, and the NHS digital service manual.

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Latest show and tell

NHS digital service manual show and tell

We live-streamed the show and tell but the original video quality was not very good. This video has the presentation slides with the live audio.

The team talks about the redesign of the service manual, how to write good questions for forms, inclusive language, the beta service standard for health and the NHS Digital accessibility lab in Leeds. The NHS Leadership Academy also share a Wordpress theme based on the NHS.UK frontend library.

See all show and tells