16. Make your service clinically safe
Digital information, tools and services have the potential to cause patient harm.
Make sure that you actively manage any safety risks associated with your content, service and processes.
Why it's important
Clinical risk management is key to creating safe digital services. Work with your clinical safety officer to consider what could go wrong, how serious it could be, and how likely it is, so that you can minimise the risk of harm.
What you should do
Your team should be able to show that you:
- have a nominated clinical safety officer - in other words, a clinician with a current professional registration who has been trained in clinical risk management and is accountable for clinical safety
- have qualified clinicians check your clinical information and make sure that it is accurate, evidence-based and clinically safe
- meet the needs of your most vulnerable users, for example, by allowing patients to request a translator or flagging safeguarding needs
- if appropriate, work to DCB0129 (the safety standard for manufacturers of health IT software) or DCB0160 (the standard that helps health and care organisations manage the risks of using new or changed health software), or both
- have processes for developing and maintaining your service and managing live safety incidents that comply with the relevant clinical safety standard
- have processes to make sure that any data you collect is up to date and error free
- where appropriate, comply with NICE's Evidence standards framework for digital health technologies
If you provide online primary care services, you must register with the Care Quality Commission.
If your app is a medical device, you must follow the guidance on medical devices from the Medicines and Healthcare products Regulatory Agency (MHRA).
NHS service manual
See also service standard points:
- 9. Respect and protect users' confidentiality and privacy
- 10. Define what success looks like and be open about how your service is performing - which deals with health and other outcomes
- 15. Support a culture of care
This point is not in the Government service standard.
Read more about this
- Medical devices: software applications (apps) (MHRA, on GOV.UK)
- Online primary care services (Care Quality Commission) and how the CQC monitors, inspects and regulates them
- Safeguarding (NHS England)
Would you like to contribute to the NHS service standard?
If you have any questions, you can message us on Slack. You will need a Slack account if you do not have one. Or you can contact us by email.
Updated: December 2019